Every three years, we ask tenants and owners to take part in a satisfaction survey to gather your views on the services we provide. The survey is anonymous and is carried out by Research Resource – an independent research company.
The last survey took place in 2021, so we will be looking to hear your updated views this summer. Research Resource will carry out the survey over the phone and face to face in July and August 2024.
We use the information we get back from the surveys to report to the Scottish Housing Regulator, identify key improvements and to shape how we will deliver our services in the future. When we get the survey results we will let you know what we have learned and what our next steps will be.
When carrying out door to door research, the Research Resource Team will carry identification at all times. Please ask to see a copy of this. The interviews will be face to face and over the phone, lasting no longer than 15 minutes. To speak to as many people as possible, Research Resource will knock doors and make phone calls during the day, early evening and at weekends. If they do not manage to speak to you on your doorstep they might phone you to gather feedback.