We can only accept MMR applications when properties are available, which will be marketed on this website and our social media channels. We do not hold a waiting list for these properties. 

The properties are available to households who have low to moderate incomes:

• £23,000 to £46,000 for one bedroom properties
• £25,000 to £46,000 for two bedroom properties
• £30,000 to £51,000 for three bedroom properties
• £35,000 to £56,000 for four bedroom properties

We will accept applications from anyone aged 16 or over whose income falls within the above income thresholds.

We will give priority to the following:

• Priority 1 – We give first priority to tenants of New Gorbals Housing Association or other persons living in a New Gorbals Housing Association property as their main or principle home.
• Priority 2 – We give second priority to persons living in Gorbals (postcode G5, G411PY, G41 1PX)in mid-market rent properties and the private rented sector, or with family or friends in sub-tolerable, unaffordable, overcrowded, insecure or otherwise unsatisfactory conditions.
• Priority 3 – We give third priority to persons vacating other social rented accommodation; applicants living in the private rented sector; or persons living with friends or family in sub-tolerable, unaffordable, overcrowded, insecure or otherwise unsatisfactory conditions, from out-with the G5 or G41 postcode.

Our Allocation Policy states we will not accept applications from existing owner-occupiers for these properties.

You should have received a Tenant Handbook when you moved into the property. This handbook should contain the basics of what you need to know about your tenancy, and about New Gorbals Property Management.

The handbook can also be downloaded here.

New Gorbals Property Management is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.

You can do this by:

• Heading to our Contact Us page
• Calling 0141 429 3900
• Emailing complaints@newgorbalsha.org.uk

You can read our Complaints Handling Procedure here which tells you about our service standards and what you can expect from us

You can complain about things like:

• delays in responding to your enquiries and requests
• failure to provide a service
• our standard of service
• dissatisfaction with our policy
• treatment by or attitude of a member of staff
• our failure to follow proper procedure

Your complaint may involve more than one of our services or be about someone working on our behalf.

What Can’t I Complain About?

There are some things we can’t deal with through our complaints procedure. These include:

• a routine first-time request for a service, for example reporting a problem that needs to be repaired or initial action on anti-social behaviour
• requests for compensation
• our policies and procedures that have a separate right of appeal, for example, if you are dissatisfied with the level of priority you have been given when applying for a house
• issues that are in court or have already been heard by a court or a tribunal
• an attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision following a stage 2 investigation.

If, after you have been through our complaint procedure, you are still not satisfied you can ask the Housing and Property Chamber First-tier Tribunal for Scotland for an independent review of the complaint. If other procedures or rights of appeal can help you resolve your concerns we will give information and advice to help you.

If you require to contact the Housing and Property Chamber, you can:

• Write to 4th Floor, 1 Atlantic Quay, 45 Robertson Street, GLASGOW G2 8JB.
• Call 0141 302 5900.
• Visit their website https://www.housingandpropertychamber.scot/

More details about the Housing and Property Chamber and what they do can be found on their website https://www.housingandpropertychamber.scot/