Our Performance
All Housing Associations in Scotland are registered by the Scottish Housing Regulator (SHR). The SHR has a role to protect the interests of tenants and other people who use the services of social landlords. The Scottish Housing Charter sets standards and outcomes that we, as a landlord, should achieve. We are required to report our performance against these standards. You can find out more about the Scottish Housing Regulator by reading their publication ‘How we Regulate: a guide for tenants and service users’.
We provide the following documents on an annual basis, which can be found on Our Policies page:
- Assurance Statement.
- Engagement Plan
- Annual Return on Charter
The Scottish Housing Regulator has created a comparison tool that makes it easy for you to compare the performance of your landlord with others. Find out more and view the tool on the Scottish Housing Regulator’s Website.
Our Annual Reports and Performance Reports
Below are links to our most recent Annual Reports and Our Performance reports.
Please let us know if you would like any of these documents in different formats, for example, in larger print, audio-format or in another language.
Tenant and Owner Satisfaction
Every three years, we ask tenants and owners to take part in our independent satisfaction surveys. These are usually in depth telephone surveys, carried out with a representative number of our total households.
Our most recent surveys were carried out in summer 2024, you can read our full reports by clicking the links below:
