During your tenancy we will carry out any necessary repairs to keep your home windproof, watertight and fit to live in.
Normally we will arrange to have repairs carried out by our in-house Reactive Repairs Team or one of our contractors as either a routine or urgent repair.
There are some repairs which are covered under the Scottish Government’s Right to Repair. These are known as qualifying repairs.
When you report a repair we will let you know if it is a qualifying repair. These repairs give you the right to seek compensation if the work has not been completed within a certain timescale.
For a full list of qualifying repairs, and details on how the service works, please read our Right to Repair leaflet.
If your repair is not a qualifying repair, we will deal with it as one of the following: