As your factor, we will:

• Provide you with a Written Statement of Service
• Organise and supervise landscape works to common areas which includes grass cutting, shrubbed and tree maintenance, weed control and litter collection.
• Organise and supervise communal cleaning works to common parts including stair cleaning and communal window cleaning.
• Administer a common comprehensive building insurance policy covering the whole of your development. This excludes owners who live within the Hutchesontown Estate who have the option of obtaining their own buildings insurance policy. However, the Association can provide a quote for buildings insurance on request.
• Administer a cyclical fund and carry out cyclical maintenance works for your development
• Deliver a common repairs service to your development including access to a 24 hour helpline (owners of townhouse properties should note that the common repairs service does not apply to their properties.)
• Provide on-going maintenance to any lighting to common parts and areas, when this responsibility has not been adopted by Glasgow City Council.
• Administer service contracts for communal equipment where required. For example, to lifts and fire safety equipment in larger blocks of flats.
• Manage the payments to contractors and consultants for works to common parts and areas.
• Deal with enquiries from owners on all aspects of the Factoring Service including common repairs, invoicing and estate management.
• Liaise with other relevant agencies in delivering the Factoring Service including a range of department within Glasgow City Council, the Police and others.
• Issue regular invoices to owners to reclaim their share of common costs and offer a range of payment methods.
• Instigate recovery action in the event of non-payment including legal action if required.
• Process your personal information in accordance with our Privacy Information Notice for Factoring Owners and Residents which can be downloaded by clicking here.