New Gorbals Scrutiny Group

If you are interested in working to improve service delivery, please get in touch for a chat about joining the New Gorbals Scrutiny Group.

This is an independently facilitated group who work on individual projects to scrutinise New Gorbals Housing Association’s (NGHA) processes from a tenant or customer point of view.

For example, the group might choose to look at the repairs process, the close cleaning process, or the allocations policy and process. They then carry out research involving speaking to tenants to hear if their experience matches the written policy and process, as well as looking at data, visiting sites and speaking to staff. The Group will then produce a report with any recommendations for improvement which will be put to NGHA’s Senior Management Team to respond to and implement as appropriate.

Each piece of work can take between 6-12 months. The group currently meets once a month on a Tuesday evening from 6pm-7.45pm in the Housing Office at 200 Crown Street.  The group can have a maximum of 12 members. Sandwiches and refreshments are provided.

Support for group members is also provided by the NGHA Tenant Participation Officer, although the work itself is supported independently by the external agency: Tenants’ Information Service (TIS).

To find out more or arrange to come along to see what meetings are like and if this type of work is for you, please contact Susan Burn on 0141 429 3900 or email susan@newgorbalsha.org.uk